Shipping & Exchanges / ReturnsPayment Options:
We accept credit and debit cards from Visa, Master Card, Discover, American Express and PayPal. We are not able to accept CODs (cash on delivery), checks, or cash payments. Your payment will be shown as Stonehenge Health on your statement.Countries We Ship To:
United States, Canada, Australia, New Zealand, United Kingdom, and Ireland. Sadly, if located outside one of these countries, we are not able to accept orders from you at this time.Shipping Speed / Options:
Typically, we ship orders within 1 business day of your purchase from Southern California. In the US shipments take between 3-7 business days to be delivered and outside the US generally 4-9 business days. Express service is also available for expedited delivery.Tracking:
Once your order is shipped, we will send you an e-mail with your unique tracking number. If you have any questions about your shipment or need help tracking it, please just give us a call at 1-800-930-5965 or send an email to [email protected], and we will be glad to assist you.Easy 1-2-3 Exchanges & Returns:
Stonehenge Health stands behind every product we manufacture and sell. We believe they will be effective, however, we realize everyone’s body chemistry is unique and can react differently. We are here for you if one of our products doesn’t meet your needs. Orders need to be returned within the 90-day Guarantee period, which starts the day you receive your order. Please retain all product packaging in either used or unused condition. All bottles must be returned for a full refund. Orders need to be returned within the 90-day Guarantee period, which start the day you receive your order. Please retain all product packaging in either used or unused condition. All bottles must be returned for a full refund.
Step 1: For all refunds or exchanges simply contact our customer care center via e-mail at [email protected], or call us at 1-800-930-5965, Mon – Fri 8AM – 8PM ET, Sat 9AM – 1PM ET, for a RMA# (Return Merchandise Authorization Number) or an EMA# (Exchange Merchandise Number). Please do not ship your return without an RMA or EMA as it makes it nearly impossible for our returns department to locate your order.
Step 2: For the quickest processing possible, please return both the empty, unused or full portions of your product, the original packing slip (or emailed receipt copy) and your RMA# or EMA#. If you are electing to exchange your product for one of equal or lesser value, please indicate which product(s) you are requesting in your exchange.
Step 3: Ship your return to: Stonehenge Health Returns, 7401 Katelyn Ct. Suite A, San Diego, CA 92120
Refunds: All refunds are based on the number of items returned. Example: if 6 bottles of an item are purchased, and only 2 bottles are returned for a refund, a pro-rated refund of 1/3 of the purchase price will be issued. If a partial return is received, the refund will be issued in the order of the lower priced item first. All packages returned "Refused / Return To Sender" or undeliverable will be refunded the cost of the product minus the order shipping fee as well as the fee incurred by refusal of the package, a minimum fee of fifteen ($15) dollars.
Exchange Program: We are happy to offer a 90-day exchange as well. You can exchange a product and request that we send you a different Stonehenge Health product instead of equal or lesser value with free shipping back to you. All exchanges are deemed final sale and cannot be returned or exchanged a second time.
Return Postage: Return postage back to us is the responsibility of the customer. Please use a shipping service with delivery confirmation to confirm delivery of your shipment. Any shipment that is returned and marked as “Refused” or “Return to Sender” or that is undeliverable will be refunded, minus the order shipping fee if applicable, as well as any fees we incur by receiving your refused package, a minimum fee of ten dollars.
Return by Date: Return and exchange requests must be received at our customer care department within 90 days from the delivery date to start the return process, and then the returned items must be received within 2 weeks of the RMA/EMA being issued. All charges (excluding shipping and processing fees) are fully refundable within the 90 days from the delivery date.
Opened/Empty Returns: Product that has been opened or is empty may only be returned if adequate time has passed to try the product as directed on the label. Example: we will not accept a 6-bottle/6-month supply of empty or partially used product containers after only one month.
Refunded Payments: Refunds can only be issued to the original form of payment. Refunds typically processed within 72 hours of receiving the shipment back in our returns department. Please allow up to 5 business days for your bank to process the refund and the credit to appear on your account. We cannot issue refunds to an account other than the one used to place the order or by any other method of payment.